At Eatofine, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, which facilitates food delivery services between restaurants/Vendor partner, delivery partner/associates and user.
1. Information We Collect
Eatofine collects different types of information to provide and improve our services. We collect personal details such as your name, phone number, email address, and delivery address to ensure accurate order processing and communication. Payment details, including card or UPI information, may be securely collected for smooth transactions. We also gather usage information such as your order history, browsing patterns, and food preferences to personalize your experience. Device details like IP address, operating system, and browser help us maintain platform performance and security. In addition, we collect real-time location data to provide accurate delivery tracking and improve delivery partner/associate efficiency. This information is essential for ensuring reliable service, preventing fraudulent activities, and enhancing your overall user experience. All data collected is handled in compliance with applicable laws and regulations.
2. How We Use Your Information
The information we collect is used primarily to process your orders and provide seamless food delivery services. We use your personal details to confirm orders, update you about delivery status, and resolve service-related queries. Your order history and browsing behavior help us improve menu recommendations and provide personalized offers. Contact information may be used to send important service notifications, such as changes in terms, policy updates, or critical alerts. We may also use your data to enhance platform functionality, test new features, and improve the overall user experience. To prevent fraudulent transactions, we analyze patterns in payments and account activities. Additionally, Eatofine uses aggregated data to understand user preferences and make informed business decisions. Promotional messages may be sent to keep you informed of discounts and offers, but you always have the option to opt out. Overall, our usage of information is focused on creating a secure, convenient, and personalized experience.
3. Sharing of Information
Eatofine does not sell your personal information to third parties. However, we may share your details responsibly with trusted stakeholders to deliver your orders efficiently. Restaurants/vendor partner receive necessary user details, such as your name and address, to prepare and process food orders. Delivery partner/associates are provided with delivery-related information, including your address and contact number, solely for order fulfillment. Payment service providers receive transaction-related data to ensure secure and smooth payments. We may also engage third-party vendors for analytics, marketing, or technical support, but such parties are bound by confidentiality agreements. In rare cases, data may be disclosed to government or law enforcement authorities to comply with legal obligations. We ensure that only the minimum required information is shared with each party. Eatofine continuously reviews its sharing practices to protect your privacy while ensuring smooth service delivery. Your trust is our priority, and all sharing is done with strict safeguards in place.
4. Data Security
Protecting your data is a top priority at Eatofine. We employ industry-standard encryption technologies to secure your personal and payment information during transmission. Our servers are protected by firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access. Only authorized employees or partners who require the data for service delivery are granted access to personal information, and strict access controls are in place. We also monitor our systems for suspicious activities to prevent fraud and data misuse. While we take all reasonable measures to safeguard your data, no method of online transmission can guarantee absolute security. In the event of a data breach, Eatofine will notify affected users in accordance with legal requirements and take immediate corrective measures. We encourage users to maintain strong passwords and avoid sharing login details with others. Your cooperation in following safe digital practices further strengthens the protection of your information.
5. Your Rights
Eatofine believes in empowering its users with control over their personal data. You have the right to request access to the information we store about you and receive a copy upon request. If you find inaccuracies in your data, you can request corrections at any time. Users may also request the deletion of their personal information, except in cases where data must be retained for legal or regulatory compliance. You have the option to opt out of receiving promotional communications by following the unsubscribe link provided in our messages. In situations where we rely on your consent to process information, you can withdraw this consent at any point without affecting the legality of prior processing. Furthermore, you may restrict certain processing activities if you believe they are not necessary. Eatofine is committed to respecting your privacy rights and will respond to such requests in accordance with applicable data protection laws.
6. Cookies and Tracking Technologies
Eatofine uses cookies and similar technologies to provide you with a smoother and more personalized browsing experience. Cookies are small files stored on your device that help us remember your preferences, login details, and order history. They enable us to display personalized menus, recommend restaurants based on your choices, and improve page loading speeds. We also use cookies to analyze website traffic and understand user behavior, which helps us improve services. Third-party analytics tools, such as Google Analytics, may also place cookies to collect non-identifiable data for insights. Some cookies are essential for platform functionality, such as enabling secure logins and checkout processes. You can manage or disable cookies through your browser settings, but doing so may impact the quality of your user experience. By continuing to use Eatofine’s services, you consent to our use of cookies. Rest assured, all tracking technologies are used responsibly and in compliance with laws.
5. Compliance with Law
Eatofine is committed to operating within the framework of all applicable laws and regulations. We may be required to disclose your personal information if demanded by legal authorities, regulatory bodies, or through a valid court order. Such disclosures are necessary to comply with legal obligations, protect public safety, or assist in ongoing investigations. For example, in cases involving fraud, cybercrime, or misuse of our platform, relevant data may be shared with law enforcement agencies to ensure accountability. Eatofine will only provide the minimum necessary information requested and will assess each disclosure request carefully to ensure it is legally valid. This practice helps us maintain transparency, uphold the rule of law, and protect the integrity of our services. Users should understand that while we prioritize their privacy, certain situations require legal cooperation. By using our platform, you acknowledge and accept that such disclosures may occur as part of our compliance obligations.
8. Updates to this Policy
This Privacy Policy may be updated periodically to reflect changes in technology, laws, or business practices. Eatofine reserves the right to amend the policy at any time, and the updated version will be published on our website and app with the “last updated” date clearly mentioned. Significant changes, such as updates to how your data is collected or shared, will be communicated to you via email or in-app notifications. We encourage you to review the policy regularly to stay informed about how we protect your data. Continued use of our services after policy updates will be considered as your acceptance of the revised terms. Our goal is to ensure transparency and keep you informed about your privacy rights at all times. If you disagree with any policy updates, you may discontinue the use of our platform or exercise your rights by contacting us directly.
9. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy, Eatofine’s dedicated support team is here to assist you. You can reach us via email at support@eatofine.com for all data-related queries. Alternatively, our user support hotline is available during business hours for immediate assistance. Written requests and legal notices can be addressed to Eatofine Pvt. Ltd., [Insert Office Address]. We aim to respond to all privacy-related requests within a reasonable timeframe, generally within 30 days. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority in your jurisdiction. Eatofine values transparency and strives to handle your concerns promptly and professionally. Your feedback is important in helping us improve our services and privacy practices. We welcome any suggestions you may have to enhance our commitment to data protection.
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at eatofine@gmail.com
